The second-hand marketplace Members Voice Frustration Over Size Changes
Members of the platform have expressed outrage following a change that caused products showing incorrect sizing.
This online marketplace has revised its size classifications for women's and children's garments without notifying all users about the change.
Digital Channels Response
Countless users and merchants are expressing on platforms claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.
The company said the updated approach better aligns with similar services.
It has advised users to examine their items and adjust the sizing manually when needed, which has left users frustrated.
Size Classification Modifications
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.
User Stories
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, stated items she posted with size 14 tags were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Required Changes
Another shopper, located in England, explained she became annoyed by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The app has more than 100 million members, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change on the platform has faced criticism: previously, the platform withdrew an update regarding delivery choices after backlash from users.
